Delivery option and fees
Standard delivery is currently 2-5 days, please use next or chosen day for faster delivery) is free for all orders over £50. For orders under £50 we charge a £3 delivery fee. During peak periods we may extend our standard delivery times, but we'll let you know at checkout.
Chosen day delivery is £5 and the available delivery days will be shown at checkout.
Next day delivery is £7 and available every day for orders placed before 9pm (please note that next day delivery may very occasionally be switched off due to capacity constraints). There are a small range of postcodes in the Scottish Highlands and Islands for which NDD is not available. We will contact you if you place a next day order to an impacted postcode.
All delivery prices are inclusive of VAT.
We operate a minimum order value of £25.
Deliveries
We deliver seven days a week, with standard deliveries typically taking between 2-5 days to arrive. This may be increased during busy periods, however this will be communicated when you place your order at checkout.
We’ll text and email you the day before your delivery to give you a more precise time slot.
For deliveries outside London we use DPD as our courier partner. You will receive an email with a link to your order status page once your order is out for delivery. We have a small number of postcodes, particularly in the Scottish Islands & Highlands, where we cannot offer next-day delivery and our lead time may take a little longer. Once you have placed your order, we will let you know about any changes to the delivery time for these postcodes.
If you’re not at home when delivery is attempted, our drivers will follow the delivery instructions you provide during checkout. If they are unable to deliver we will be in touch to arrange a re-delivery.
We deliver across the UK with the exception of the Channel Islands and the Isles of Scilly. Due to plant health regulations we are not currently delivering to Northern Ireland, but we hope to be back soon.
Concierge and Safe Space Policy
Please check with your concierge that they are able to accept perishable items before recommending this as your safe space.
Patch cannot take responsibility for lost orders once delivered to your safe place. It is driver procedure to take photographic evidence or a signature for any orders left as requested by the customer.
Delivering to Commercial Property or Residences of Restricted Parking
If drivers are required to deliver your Patch order via a loading bay, please respond to the 2 hour ETA notification and we will reply with a driver name and vehicle registration number. It is your responsibility to book our drivers in ahead of time. Failure to do so will result in a missed delivery.
Returns
Patch Promise
We love all our plants and want you to love them too. We make every effort to bring you a plant that as closely as possible matches the plant as it appears on our website, in the size you have chosen. As with all living things, there is some natural variation in both size and shape.
If you’re unhappy with your plant for any reason, contact us within 30 days using the Help icon in the bottom right-hand corner of the page.
If you don’t like your plant and would like to return it, we can collect it and refund the cost of the plant, provided you’ve been following our care instructions.
If you think your plant arrived damaged or unhealthy, please include a photograph of it when you contact us. We may ask some questions to understand how you’ve been looking after it, so our plant doctors can diagnose the issue. In every case we will do our best to help you get your plant back to full health. If we can’t fix the problem, we will provide a replacement or refund.
For all non-plant items, you have up to 30 days to request a refund, provided it’s unused and in a re-saleable condition. To request a return, and for all other enquiries, use the Help icon.
Gift vouchers can be cancelled and refunded to the buyer within 14 days of purchase, so long as they are unused.
Cancellation policy
If you wish to exercise your right of cancellation within 14 days, you are obliged to retain possession of the goods and take reasonable care of them according to our plant care guidelines.
